This was purchased because of the positive reviews & Consumer Report's recommendation.
I was amazed at the performance of this product. I wanted to get a higher priced vac & was glad I did...at first. It sucked up animal hair & stray cat litter with great efficiency on both carpet & wood floors.
It was also the quietest vac I've ever heard...in fact, on the 8th attempt to use it, there was no noise AT ALL!
After vacuuming a 2 bedroom house 7 times, it wouldn't start. The power got to the machine but pushing the start button did nothing.
Since I live in a rural town between 2 major cities to the north & south, I'd have to drive at least 45 miles to get this repaired. So I contacted "Hoover's Exclusive Platinum Collection (TM) Member Services Line" ....impressive,eh?...I hope the folks working there get paid by their title, because all they do (& can do) is punch in your ZIP & tell u the location of the service center.
They told me that the nearest service was 32 miles away in Tehachapi, CA. I replied, "That is almost 100 miles & a 2 hour drive away" Their response? "Well, that's what it says on our computer" So much for "Hoover's Exclusive Platinum Collection (TM) Member Services"... it's just a call-center sweat shop.
There is no repair available in Bakersfield or Santa Clarita. It took a drive of 75 miles & 1hr 45min to Los Angeles to get service.
The repair center told me that Hoover is just a name & no longer a manufacturer. They also stated Hoovers are poorly made. The hose needs replacing on my vac. I asked how a hose can go bad after a couple of hours of use..."Poor quality" was their answer. It takes "weeks" for them to get authorization to do a warranty repair & to get parts.
It is now 18 days after I dropped it off, & the part isn't expected until next week.!!??$?% If anyone is interested, I'll update this review as time goes on....and on....and on.
(20 customers reviews )
Customers Rating=4.0 / 5.0
More Detail For Hoover Platinum Cyclonic Canister Vacuum with Power Nozzle Bagless S3865
- 12 amp bagless canister vacuum cleaner with power nozzle and HEPA media filter
- WindTunnel technology; multi-stage cyclonic filtration system means no loss of suction
- On/off brush-roll switch; 4 adjustable-height levels; swivel casters; headlight; easy-empty dirt cup
- Telescopic wand and on-board tools for above-floor cleaning; auto cord rewind
- Measures approximately 25-3/5 by 14 by 17 inches; 6-year limited warranty
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